Answer:

Pittsburg Water purchases raw (untreated) water from Contra Costa Water District that is delivered to our locally managed treatment plant via the canal. Our water starts its more than 200-mile journey atop the Sierra Nevada Mountains, and then it flows through the Sacramento-San Joaquin Delta before arriving in Pittsburg. We also have two groundwater wells in Pittsburg that produce approximately 10% of our water supply. While most of our water is drawn upriver, it is all treated, tested and distributed by your Pittsburg Water team.

Answer:

As a public utility, we can only charge you what it actually costs to provide water to your home or business. Your monthly bill is calculated by adding your water usage costs, which changes from month-to-month, with a fixed fee that is specific to your location. This fee relates to the size of your building, dimension and capacity of pipelines, and any pumping and electricity needs required to deliver your water.

Answer:

Your City Council evaluates Pittsburg’s water rates every four years. During this time, a study conducted by external reviewers investigates any changes in how much it costs Pittsburg Water to operate. Costs include fees Pittsburg Water pays for raw water from the Contra Costa Water District, the energy needed to treat and pump water to our customers, water quality testing, infrastructure maintenance and water treatment staff, among other things. Based on this data, rate adjustments are reviewed by the City Council with public input. 

In recent years, Pittsburg Water was required to pay more for the water it draws from the Contra Costa Canal, and for the power needed for water treatment and delivery, and to meet new regulatory requirements. These external changes could result in a rate adjustment recommendation for our City Council to consider in early 2022. | Rate adjustment process

Answer:

The variable in your monthly bill calculation is your water usage for each billing period. If you would like to manage your bill more closely, the best place to start is by adjusting your water usage habits. For example, simple shifts like sweeping instead of hosing driveways or not overwatering plants could help lower your average monthly bills. | Additional water conservation tips

Answer:

Pittsburg Water manages its own local treatment plant where we treat and conduct rigorous testing every four hours to ensure the quality of our water. Every year, we treat, test and deliver almost 3.3 billion gallons of safe water each year. That is enough water for 546 million dishwasher cycles. 

We worry about your water 24/7, so you don’t have to do the same.

Answer:

Yes. Pittsburg Water meets or exceeds federal standards 100% of the time.

Answer:

Pittsburg Water plans for our community’s long term water supply and delivery needs. We are prepared for the current drought conditions, and at this point, we do not expect to require water usage limitations on our customers.

Answer:

We continually look to make wise investments in the long-term infrastructure and water efficiency tools that keep your water service flowing. Your water meter, for example, was upgraded recently to support more accurate and timely monitoring of the water your use and detect leaks. Some other projects we have on the horizon include upgrades to our Highlands Ranch Reservoir, water main replacement at 11th street, new filters at the treatment plant, and a multi-year program that upgraded 18,000 meters to an automatic meter reading system.

Answer:

Your water meter measures and tracks how much water you use during a billing cycle. To be proactive in your water management and detect any potential leaks early, we recommend you locate your water meter, and monitor it at regular intervals. For more information about reading your water meter, please visit Contra Costa Water District for a detailed tutorial. 

Answer:

Pittsburg Water offers many ways for customer to view and pay their water bills, including the following:

• Mail at City of Pittsburg, PO Box 4988, Whittier, CA 90607-4988

• Website at pittsburgwater.com

• In-person at City of Pittsburg City Hall at 65 Civic Ave., Pittsburg CA 94565

• Phone at 1-877-484-4334

Answer:

Most of the water meters within the City are located on the sidewalk in front of your property. If you are unable to locate it, please contact the City Corporation Yard at 925-252-4936 and they will assist you in locating your meter. If you are interested in reading your mete, please visit Pittsburg Water’s Delivery System page.